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The web site support.avadis.net has the following in the homepage, "در بخش پشتیبانی وب سایت آوادیس می توانید کلیه سوالات و ایرادات فنی - مالی و درخواست های خود را ثبت کنید." I noticed that the website also stated " کارشناسان آوادیس در اسرع زمان پاسخگوی شما خواهند بود." They also said " Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login. We provide archives and history of all your current and past support requests complete with responses. it will take a second!." The meta header had osTicket as the first optimized keyword. This keyword is followed by Customer support system and support ticket system which isn't as urgent as osTicket.